Your privacy matters to us. This page explains what personal information Aristocrat collects when you use our platform, how we use it, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
When you register an account on Aristocrat, we collect the personal details you provide, including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your GCash or Maya account details, which are necessary to process deposits and withdrawalsin Philippine pesos. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This information helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We may also collect information you provide when contacting our support team, including the content of your messages and any attachments you send. All data collection is limited to what is genuinely necessary for the operation of the platform and compliance with applicable regulations.
Aristocrat uses your personal data primarily to operate your account, verify your identity, and process financial transactions securely. Your information is also used to provide customer support, respond to queries, and send you important account-related notifications such as deposit confirmations and security alerts. We use technical and session data to monitor platform performance, identify and resolve errors, and protect against fraudulent activity. Where you have opted in, we may use your contact details to inform you about promotions available on the Promotion page; you may withdraw this consent at any time by contacting support. We do not use your personal data to make automated decisions that produce significant legal effects without human review, and we do not build behavioural profiles for sale to third parties.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Aristocrat may share your data with trusted service providers who assist in operating the platform, such as payment processors handling GCash and Maya transactions, identity verification partners, and technical infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where required by applicable law.
Aristocrat applies industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to stored personal data is restricted to authorised personnel only. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. Payment information is handled through certified payment gateways and is never stored in plain text on our servers. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage players to use strong, unique passwords and to keep their login credentials confidential at all times.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum period as required under Philippine financial regulations. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law. Data held for compliance purposes is stored securely and is not used for any other purpose during the retention period. Once the applicable retention period has expired, your data is securely deleted or anonymised in a manner that prevents reconstruction.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you and to receive a copy in a commonly used format. You may also request corrections to any inaccurate or incomplete information in your account at any time. If you believe your data is being processed unlawfully or that we no longer need it for the purpose it was collected, you have the right to request its deletion, subject to any legal retention requirements. You may withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within a reasonable timeframe.
Aristocrat uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used so we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most useful to players and where improvements are needed; these are collected in aggregate and do not identify you personally. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers.
Aristocrat may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date of the most recent review is shown at the bottom of this page. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is being handled. If you have any questions about this policy or our data practices, please refer to the FAQ page or contact our support team directly.
Last reviewed: 2025. This policy applies to all registered players on the Aristocrat platform serving the Philippines. For related information, see our Terms and Conditions and Responsible Gaming pages.
Now that you know how Aristocrat protects your data, you can enjoy live casino, sports betting, fish games, and promotions with full peace of mind. Create your account today and experience mobile-first gaming built for players across the Philippines.